Article featured: 14/03/10

Winners are grinners Next time you are greeted by the receptionist at your hairdresser, check out how wide her smile is. If you’re one of the lucky customers at Aberdeen salon Hatstand Nelly, you can guarantee it will be just the right level of friendliness.

For the hairdresser has just won an award from global technology firm Cisco after careful measurement of more than 60 aspects of customer service, including the warmth of smiles greeting customers.

Read full article: http://business.timesonline.co.uk/tol/business/columnists/article7060934.ece